Mobile Adventures Biking - booking coonditions

All holidays on our web pages are provided by Mobile Adventures and are sold subject to the following conditions:

Making a Booking

Prior to booking please read the brochure description, tour dossier and these booking conditions. If you have any questions please contact us for clarification.To make a booking you must be over 18 and send us whether by post or by completing and transmitting a booking form to us electronically a completed booking form and non-refundable deposit for each person. A contract will only be in place between us (all persons named on the booking form) once your deposit has cleared to us and we have issued a confirmation. We will invoice you for the remainder of the cost of your holiday, which you must pay no later than 30 days before departure. If you book less than 30 days before departure full payment must be made on booking. If the balance is not paid in time we reserve the right to cancel your holiday and apply the cancellation charges outlined below. The date on the confirmation will be the date the contract is made.

Transfers

f any person is prevented from travelling, we will agree to that person�s booking being transferred to another person who satisfies all the conditions applicable to the holiday, subject to both persons accepting joint and several liability for fullpayment of the holiday price and our charge for confirming the transfer and any additional costs arising from the transfer. We must be given reasonable notice of the transfer request, which is considered to be at least 14 days prior to the departure date.

Cancellation

If you wish to cancel your holiday, this must be done in writing (including by email to info@mobile-adventures.net) provided that in all instances receipt can be acknowledged by the person who is the first person named on the confirmation issued to you. You will be liable to the following cancellation charges:

30 days or more before the departure date you will forfeit your deposit,
more than 14 days and less than 30 days a 50% refund of the holiday price will be made,
less than 14 days before the departure date no refund will be given,
if appropriate in the case of above, the Company shall be entitled to retain such lower sum as is needed to cover its reasonable costs and losses caused by the cancellation.The Company shall take all reasonable steps to keep its costs and losses to a minimum.

To take part in our holidays you must have adequate insurance cover for baggage, equipment (including, without limitation and where appropriate, bicycles and helmets intended for your use whether hired or otherwise) medical expenses and the cost of repatriation should you become too ill to continue with your holiday. There is insurance designed for the type of holidays we offer and we recommend you purchase insurance with this type of cover. Any claims concerning matters for which you are insured must be directed to your insurers.

We may cancel your holiday; including in the following circumstances:

where unusual or unforeseeable circumstances beyond our reasonable controlarise, for example, war, civil or political unrest, terrorism, poor weather conditions and technical problems arise with transport; and/or
the minimum number needed to operate one of our holidays has not been met.

Your booking is accepted on the understanding that you accept the risks and hazards of such a holiday, including the dangers inherent in cycling either on the road or off the road, or the dangers inherent in the other activities included in our other holidays. Your booking is accepted on the understanding that you accept the risks of such holidays in terms of the potential for delays and alterations, due to possible changes of local politics, weather, border restrictions, terrorism, disease, loss or damage to property, inconvenience, and discomfort.

On any of our holidays it is necessary that you abide by the authority of the leader, who represents the Company. Completing our booking form signifies your agreement to this, and if you commit any illegal act when on the holiday or if in the reasonable opinion of the leader your behaviour is causing or likely to cause danger, distress or annoyance to others we may terminate your travel arrangements without any liability on our part. If you are affected by any condition, medical or otherwise, that might affect your or other peoples enjoyment of the holiday, you must advise us before booking. If you do not do so, we may cancel your holiday at any time.

There is a natural need to be flexible in a tour of this kind. The day to day agenda and ultimate aim of this trip is taken as an aim and not as a contractual obligation. It is a fundamental condition of booking that you accept this flexibility, and acknowledge that delays and alterations and their subsequent results, such as inconvenience, discomfort, or disappointment, are possible

Our responsibility does not commence until the appointed time at the designated meeting point. If you fail to arrive there at the appointed time for whatever reason, we will not be responsible for any additional expenses incurred by you to meet up with the group..

In all instances the total maximum amount of damages, compensation and loss of enjoyment is limited to twice the basic tour price per person shown on the invoice.

Any information given by the Company in regard to climate, clothing, special equipment, topography etc is done so in good faith and must be rechecked by you prior to relying on it.

Any complaints regarding the holiday should be made to the tour guide who will normally take the appropriate action. If at the end of the tour, you feel that your complaint was not dealt with properly and were not satisfied with the response, you must notify us of your complaint in writing within 28 days of the actual completion date of the return. We will try to agree a settlement with you.

A general indication is provided of the itinerary for each holiday. Changes in all of these items may be made at any time and we will notify you of any changes that we become aware of as soon as we are reasonably able to do so. You should ensure that you are fully aware of the contents of the Trip Dossier before booking. The information and conditions relating to your holiday (and extension/options where applicable) contained in the Trip Dossier will be deemed to be part of the contract, and you should therefore read them carefully.

By booking, any likeness or image of you secured or taken on any of our holidays maybe used by the Company without charge in all media (whether now existing or in the future) for bona fide promotional materials of any kind, such as brochures, videos and the internet.

If bringing your own equipment on one of our holidays, please ensure that it is adequately maintained and insured. We will take all reasonable care when transporting equipment, however we are not responsible financially for any damage caused by a third party unconnected with the provision of the services contracted for during our holiday or in transit to the start point of the holiday.

We draw your special attention to the following:

Security of your property

Your personal belongings are your own responsibility during your holiday with us. The Police have notified us that personal cycles are particularly vulnerable to theft.
Activities which take place out of doors are provided subject to appropriate weather conditions prevailing at the time the activity is to take place.
You must ensure that any activity or facility selected by you or any members of your party is suitable for those who are taking part.

Special Requirements

Points to consider before booking

You may not bring with you or use any shotgun, knife, firearm, air weapon, archery equipment, fireworks (including sparklers), illegal substances or similar item under any circumstances.
Should you wish to use one of our holidays as a gift, prize, part of a reward programme or other promotion you must contact us before making the booking. We will detail the special requirements that apply. By booking you will be deemed to have accepted our special requirements as notified to you.
You may not advertise, use, give or resell your holiday or any discount offer associated with it or offer to do so (for profit or otherwise) or use it in connection with a competition, promotion, business and charitable or any other similar venture without our express advance written permission.
You should inform us immediately if, within 4 weeks prior to your arrival date or during your break, any member of your party has, or develops, an infectious or contagious medical condition.

Equipment etc

You are expected to use the equipment and facilities provided to you with care and to keep them in a clean and tidy condition. We reserve the right to charge you for any extra cleaning, missing items or damage. We reserve the right to enter your accommodation at any time for any reasonable purpose, for example, to make checks, or carry out essential inspection, maintenance work, housekeeping or repairs. Please note that your occupation is not therefore exclusive.

Behaviour

Your behaviour should not be excessive, noisy or disruptive, especially at night. Offensive or illegal behaviour will not be tolerated and may result in the police being involved. We do not consider offensive or aggressive behaviour or language towards our staff to be acceptable. We may ask you and/or any member of your party to leave immediately if your conduct is considered by us tobe inappropriate, likely to cause harm, or impair the enjoyment, comfort or safety of your neighbours, other members of your group, staff and the general public, or is likely, in our belief, to breach any of our agreement with you. No refunds or compensation will be given in these circumstances and we reserve the right not to accept any future bookings from you or any member of your party.

Children�s Supervision and Parental Responsibility

You are responsible for the supervision of all members of your party under the age of 18.

Compensation payable by you

By booking you agree that we have the right either during or after your holiday to recover from you, either via the credit/charge or debit card used to pay for the holiday or otherwise, the costs of:
any compensation we may pay to others, including others on the tour,and/or
any property or accommodation damage, and/or
any other charges, fees or levies we may incur resulting from your action or inaction and from any breach of these conditions.

Safety

You are required to follow any safety advice provided to you.

Bike Hire Conditions (As appropriate)

Advance booking is necessary to reserve equipment; bookings are not confirmed until receipt of payment.
The equipment including all accessories supplied, is let out on hire. The equipment remains the property of the Company and you will not sell, hire out or otherwise part with the possession thereof.
You undertake not to misuse the equipment and to return it with all accessories in the same condition as it was when received by you (ordinary wear and tear excepted). We shall be entitled to charge you for any damages caused to the equipment during the period of hire. In the event of a breakdown, other than a result of your misuse, we will use reasonable endeavours to repair or procure the repair of the equipment.
In the event of the equipment being stolen or lost, we reserve the right to call upon you to indemnify us for the cost of the replacement of the equipment, being not less than L250. However should the equipment subsequently be returned in a satisfactory condition, we hereby undertake to refund you within 14 days.
You must ensure that the equipment is adequately secured when not in use, not use the equipment whilst under the influence of alcohol or drugs and immediately notify us in the event of the breakdown or loss of the equipment.